Thank you for choosing Ritu Creations for your hand-knitted apparel needs. We take pride in the craftsmanship of our products. Please review our return policy below:
- No Returns: We do not accept returns on any hand-knitted apparel once the order has been delivered.
- Replacements: In the rare event that you receive a damaged or defective item, we offer replacements within 7 days of order delivery.
- Notification: To request a replacement, please notify us within 7 days of receiving your order via email at ritucreationsin@gmail.com. Include your order number and clear images of the damaged or defective item.
- Eligibility: Replacements are only applicable for damaged or defective items. Items must be unused and in their original condition with tags intact.
- Exclusions: We do not offer replacements for items damaged due to misuse, improper care, or normal wear and tear.
Thank you for understanding our policy. For any further assistance, please contact our customer support at ritucreationsin@gmail.com